You've probably seen a couple of statistics that support of service-centric mapping: 80% of unplanned business service downtime is due to change, and that more than 50% of unplanned downtime is the result of human error ...
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You've probably seen a couple of statistics that support of service-centric mapping: 80% of unplanned business service downtime is due to change, and that more than 50% of unplanned downtime is the result of human error ...